An Okotokian who was caught up in December's Sunwing disruptions isn't planning on flying again any time soon.

Jennifer Tims was supposed to return home from Mexico on December 22.

On the day of her departure, she thought she'd check in on her flight.

"I actually didn't get a notification about the flight being changed, I actually just went on and looked while we were sitting down and having lunch and it said it had been delayed," says Tims.

Like many others who had planned a flight home in late December, this was the first of many delays before Tims was able to get home.

She went to the hotel lobby to inquire as to the situation and was joined by several other guests voicing frustrations.

They were told there was no information on where the guests would be staying or if they should go to the airport, but that they should check back every 30 minutes.

"At around 5:30 or 6 o'clock, we found out we were going to be staying at the hotel we were originally at, but they didn't have a room for us, so they continued to tell us to stay in the lobby and check back every 30 minutes. At around 9 at night, we finally got given a room, so we went to bed and got organized for our flight that we assumed was the next morning with no details on when they'd pick us up or any transfer information."

She got up at 2 a.m. to prepare to transfer to the airport, only to be notified the flight had been delayed until the afternoon.

Tims and other guests would spend another day at the hotel, though with rooms unavailable for most of the day, they stayed in the lobby for about 12 hours before they were given rooms to sleep in.

Their flight home was scheduled for 10 a.m. the following morning, and they made their way to the airport.

Tims describes a grim scene.

"There were six-month-old babies with women sleeping on the floor, there were kids sleeping on suitcases in the lineups, bawling, there was nowhere to sit, there was nothing to eat. I felt pretty lucky that we were two adults with no issues or children, or elderly... It was pretty horrific."

As for her flight, Tims was hearing more of the same.

"We didn't see any Sunwing check-in, so I found a lady from Sunwing, and she said 'oh, nothing opens here until 11.' 'well, our flight was supposed to go at 10 o'clock.' She said, 'oh no, that flight was never actually going to leave.' That was pretty crazy. We sat in line at where she told us the check-in would be until about 11:45, when somebody showed up and told us that our 10 a.m. flight was canceled and that our flight would now be at 3:50 or something like that."

Not knowing if or when that flight would ever happen, Tims took matters into her own hands and booked a flight with a different airline, and arrived home within hours.

The experienced left her feeling drained, and not eager to leave the country any time soon.

For Tims, it wasn't the inconvenience that got to her, it was the communication, or lack thereof.

"I feel like there was no concern for where people would be and what people would do. There was no communication. If they had said to us 'you know what? We have a plane shortage, you're going to be here for three more days, we're going to set you up with a room, and you're just going to stay at your hotel. It would've been unfortunate, but at least it would have been some answers and a lot less shuffling people around... A lot of people felt like they were making up flights so that people felt like something was going on."

She plans to pursue compensation of some kind, though she's had trouble reaching representatives from the company thus far.